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Knowledgebase : NESC Basic Troubleshooting > IT/Telecom Staff
Cisco Jabber Client allows you to make and take calls directly from your virtual machine provided your device has a microphone and speaker (laptop or headset with microphone) just like you would at your desk phone. _Note: This pertains to IT/Telecom staff...
CREATING TICKETS INTERNALLY USING KAYAKO _NOTE: THIS PERTAINS ONLY TO STAFF MEMBERS THAT MANAGE TICKETS WITHIN THE SYSTEM_ 1. Log into your Kayako account at http://support.nenet.us/staff 2. Navigate to TICKETS > NEW TICKET 3. Select the radio button t...
CREATING AND SUBMITTING A TICKET ON BEHALF OF ANOTHER USER _NOTE: THIS PERTAINS TO INTERNAL STAFF MEMBERS THAT MANAGE INTERNAL TICKETS THROUGH KAYAKO. _ Create a ticket on behalf of another external (non-ticket managing) user. This will show that the tick...