Cisco Jabber Client allows you to make and take calls directly from
your virtual machine provided your device has a microphone and speaker
(laptop or headset with microphone) just like you would at your desk
phone.
_Note: This pertains to IT/Telecom staff...
SCHEDULED/MAINTENANCE OUTAGES
_TECHNOLOGY STAFF/COORDINATOR_
1. Create list of maintenance work, and affected services/customers
2. Create a Kayako ticket
3. Coordinate the information with Scheduling
_SCHEDULING STAFF_
4. Send not...
1. Open OUTLOOK
2. Navigate to FILE > AUTOMATIC REPLIES > RULES > Add
Rule…
3. Click FROM… > ADD ALL OF THE ADDRESSES YOU WISH TO EXEMPT
(particularly anything to do with the ticketing system)…
* support@nescmn.net | help@nescmn.net | it@nescmn....
CREATING TICKETS INTERNALLY USING KAYAKO
_NOTE: THIS PERTAINS ONLY TO STAFF MEMBERS THAT MANAGE TICKETS WITHIN
THE SYSTEM_
1. Log into your Kayako account at http://support.nenet.us/staff
2. Navigate to TICKETS > NEW TICKET
3. Select the radio button t...
CREATING AND SUBMITTING A TICKET ON BEHALF OF ANOTHER USER
_NOTE: THIS PERTAINS TO INTERNAL STAFF MEMBERS THAT MANAGE INTERNAL
TICKETS THROUGH KAYAKO. _
Create a ticket on behalf of another external (non-ticket managing)
user. This will show that the tick...
