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Knowledgebase : NESC Basic Troubleshooting
   

EXTRACT A FILE USING 7-ZIP SOFTWARE _Note: Download instructions (Step 1) may vary depending on browser and specified download paths. Step 1 is based on Google Chrome using default Download folder file path. _ 1. Once the download finished, click the arr...
For security purposes you will be prompted to change your domain password every 90 days. When logging into your computer, you will receive a desktop notification 14 days in advance prior to the password expiration. Each day, the number will progressively ...
The virtual private network (VPN) is used to simulate connectivity to the "nesc" secure network as if in the building when offsite. The Cisco AnyConnect VPN is intended to establish an internal connection to be used to connect to network resources such as...
Folder permissions can be changed by the owner of a folder or by a user that has full access permissions.   Permissions can be set to limit user access to a folder or provide full access to a folder.  The Drop Folders main folder (Labeled by First Last n...
Duo is used for multifactor authentication (MFA) that impacts offsite access to applications in the workforce.  Duo is a simple application that can send you either a text message via cell phone or via a downloaded mobile app for iOS or Android for push n...
Electronic Time Sheet Submission _Steps may vary by version of Adobe Acrobat and Microsoft Office._ Note: Because signatures are unique to individuals, Adobe limits 1 signature and 1 initial to be saved by individual user.  For more information on using ...
NESC has partnered with Infosec [https://www.infosecinstitute.com/company] to provide a comprehensive security training program focused on identifying and preventing security threats. NESC uses a combination of simulations and interactive modules provided...
PASSWORD PROTECTION REQUIREMENTS FOR USERS: * Never reveal a password over the phone to anyone * Never reveal a password in an email message * Never reveal a password to your supervisor * Never talk about a password in front of others * Never h...
Sometimes an installation of a program may need to be repaired.  2 common programs that may require repair: Microsoft Office Adobe Acrobat 2. When the Control Panel window opens, select PROGRAMS AND FEATURES or UNINSTALL A PROGRAM (below you will see 2 ...
USE REMOTE ASSISTANCE TO LET NESC IT STAFF VIEW YOUR COMPUTER _Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are._ Open START MENU. In the search bar, SEARCH FOR: WINDOWS REMOTE ASSISTANCE. Open W...
Situations may arise where you may need to work away from the office for out-of-area conferences and events of that nature. There are few things to check when taking a laptop on the road to prevent running into issues away from the office. * Section 1:...