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Knowledgebase : NESC Basic Troubleshooting
 

EXTRACT A FILE USING 7-ZIP SOFTWARE _Note: Download instructions (Step 1) may vary depending on browser and specified download paths. Step 1 is based on Google Chrome using default Download folder file path. _ 1. Once the download finished, click the arr...
For security purposes you will be prompted to change your domain password every 90 days. When logging into your computer, you will receive a desktop notification 14 days in advance prior to the password expiration. Each day, the number will progressively ...
Folder permissions can be changed by the owner of a folder or by a user that has full access permissions.   Permissions can be set to limit user access to a folder or provide full access to a folder.  The Drop Folders main folder (Labeled by First Last n...
Duo is used for multifactor authentication (MFA) that impacts offsite access to applications in the workforce.  Duo is a simple application that can send you either a text message via cell phone or via a downloaded mobile app for iOS or Android for push n...
Electronic Time Sheet Submission _Steps may vary by version of Adobe Acrobat and Microsoft Office._ Note: Because signatures are unique to individuals, Adobe limits 1 signature and 1 initial to be saved by individual user.  For more information on using ...
NESC has partnered with Infosec [https://www.infosecinstitute.com/company] to provide a comprehensive security training program focused on identifying and preventing security threats. NESC uses a combination of simulations and interactive modules provided...
PASSWORD PROTECTION REQUIREMENTS FOR USERS: * Never reveal a password over the phone to anyone * Never reveal a password in an email message * Never reveal a password to your supervisor * Never talk about a password in front of others * Never h...
Sometimes an installation of a program may need to be repaired.  2 common programs that may require repair: Microsoft Office Adobe Acrobat 2. When the Control Panel window opens, select PROGRAMS AND FEATURES or UNINSTALL A PROGRAM (below you will see 2 ...
USE REMOTE ASSISTANCE TO LET NESC IT STAFF VIEW YOUR COMPUTER _Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are._ Open START MENU. In the search bar, SEARCH FOR: WINDOWS REMOTE ASSISTANCE. Open W...
Situations may arise where you may need to work away from the office for out-of-area conferences and events of that nature. There are few things to check when taking a laptop on the road to prevent running into issues away from the office. * Section 1:...