Creating Tickets Internally using Kayako
Note: This pertains only to staff members that manage tickets within the system
1. Log into your Kayako account at http://support.nenet.us/staff
2. Navigate to Tickets > New Ticket
3. Select the radio button to "Send an email" then click Next
Note: This will send an email notification to the intended party
4. Follow the next steps...
♦ Subject: Enter a brief description
♦ To: Enter the intended recipient's email address (Whom you intend the ticket owner to be)
♦ Owner: Select the drop down menu and select the intended owner's name (This should match the owner of the email address in the To form)
♦ Reply Contents: Enter a detailed description of the issue/task and any steps that have been taken so far
♦ [All other items are optional]
5. An email will be sent to the recipient and the ticket will be assigned to the specified recipient owner.