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Cisco Jabber Client
Posted by Shannon Mattila on 15 May 2020 01:14 PM
Cisco Jabber Client allows you to make and take calls directly from your virtual machine provided your device has a microphone and speaker (laptop or headset with microphone) just like you would at your desk phone.
Note: This pertains to IT/Telecom staff members and/or NOC line services. 


Section 1: First Time Sign In
Section 2: Using Cisco Jabber

Section 1: First Time Sign In


1. Open the Cisco Jabber program
If there is not a desktop shortcut, navigate to Start Menu > All Programs > Cisco Jabber (folder) > Cisco Jabber (program)


2. First Time Login: 
  • Click Advanced Settings.
    • Select your account type: Cisco Communications Manager 8.x
    • Login Server: Use the following servers
      • TFTP server: ccmsub
      • CTI server: ccmpub.nesc.ws
      • CCMCIP server: ccmsub.nesc.ws
    • Click Save




3. Once all options are applied, you will be prompted to restart Cisco Jabber to apply settings. Click OK. 




4. To properly exit the client, locate the Settings icon in the upper-right corner. Select Settings > File > Exit




5. After Cisco Jabber has closed, re-open the Cisco Jabber program, then login using your domain login credentials (same as your email). Then click Sign In. 




6. You will be prompted with a pop-up labeled Certificate not valid. Click Accept.




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Section 2: Using Cisco Jabber

By default, the interface will show recent calls on the Recents tab. You can see internal names as well as external phone numbers that you've been in contact with.

If you click on a name, you will see a green phone icon to call back. If this green phone icon has an arrow on it, the arrow indicates that this person has more than 1 phone number in our internal system. Click the icon to choose the phone number you wish to contact. 



While in a call, the below example shows options available once a call connects by clicking More.
  • Hold - Simply puts the call in a Hold state.
  • Transfer - Transfer puits the call on hold, then allows you to search the directory or input a number. You can announce the call to the person you are transferring to, then click Transfer to complete the call transfer.
  • Merge - Allows you to merge multiple callers on different lines into 1 call.
  • Conference - Works similarly to merging



To Transfer:
More > Transfer > Search directory or dial number > Call the number > Announce the caller to the person being transferred to > Click Transfer





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